Acceptable Use Policy

Use Kaiva only to send genuine, good-faith cards to people you actually know and have a lawful reason to contact. You confirm, for every card, that you have a genuine personal or professional relationship with the recipient and the rights and permissions needed for the content you upload.

Do not upload or send content that:

• depicts the sexual exploitation or abuse of a minor (CSAM) — zero tolerance: we block it, terminate the account, preserve evidence, and report to the National Center for Missing & Exploited Children (NCMEC) and law enforcement as required by law;
• is sexually explicit, or sexualizes any person without their consent — including any intimate image of a person shared without their consent;
• threatens, harasses, intimidates, demeans, or incites violence against any person or group, including content targeting people based on protected characteristics;
• you don’t have the rights to use — content that infringes someone else’s copyright, trademark, or publicity/privacy rights (see our DMCA Policy);
• is unlawful, promotes illegal activity, or is intended to defraud, deceive, or impersonate any person or organization;
• contains another person’s private information used to harass or endanger them.

Do not use Kaiva to:

• contact someone who has told you — or told us — that they do not want to hear from you. We maintain a recipient opt-out list (see Information for card recipients) and block cards to opted-out addresses. Attempting to circumvent an opt-out (e.g., address variations) is grounds for immediate termination;
• stalk, harass, or monitor any person, including by sending repeated unwanted mail. A single card can be a kindness; a campaign of unwanted mail is harassment, and we treat it that way;
• violate a restraining, protective, or no-contact order;
• send bulk, commercial, marketing, or fundraising mail — Kaiva is for personal correspondence, not direct-mail campaigns;
• evade our content screening, probe or disrupt the Service, or access it by automated means without our written permission;
• resell the Service or our card designs.

We may decline to produce any card, remove content, return or withhold the related moment, and warn, suspend, or terminate accounts, depending on severity. Some violations (CSAM, credible threats, court-order violations) result in immediate termination and reports to authorities. We may preserve and share content and account records with law enforcement where required or permitted by law. If you believe we made an enforcement mistake, contact support@kaivamoments.com and a human will review.

If you received a Kaiva card you shouldn’t have, or want no further mail through Kaiva, go to /recipients or email support@kaivamoments.com. To report any other abuse of the Service, email support@kaivamoments.com.